Canned replies

Hi first_name, your withdrawal withdrawal_id of amount is in a routine manual review by our Finance team. Most reviews complete within eta. I'll update you here as soon as it is released.

Priya Nair · 22 Sep 20261,284 uses

Hi first_name, USDT TRC20 deposits are credited after 20 network confirmations (about 1 minute). Your deposit deposit_id will be credited automatically — no action needed.

Mei Lin · 18 Sep 20262,210 uses

Hi first_name, we accept utility bills, bank statements or government letters issued within the last 90 days that show your full name and residential address. Screenshots and mobile bills are not accepted.

Zara Sheikh · 10 Sep 20261,876 uses

Hi first_name, during high-impact releases liquidity providers widen their quotes for a few seconds. Your account login was executed within the prices available from our LPs at that moment. You can review our news trading guide here: kb_link

Priya Nair · 24 Sep 2026642 uses

Done, first_name — leverage on account login is now leverage. The change applies to new and existing positions immediately.

Carlos Mendoza · 02 Sep 2026988 uses

Hi first_name, agent_name from the tenant_name support team here. I've read your conversation with our assistant, so there's no need to repeat anything — I'm on it now.

Mei Lin · 30 Aug 20263,412 uses

Hola first_name, tu retiro withdrawal_id por amount está en revisión manual. La mayoría se completan en eta. Te aviso por aquí en cuanto se libere.

Carlos Mendoza · 12 Sep 2026418 uses

first_name, you can convert account login to swap-free from Accounts → Settings → Swap-free once it has no open positions. An admin fee applies only after 5 nights.

Omar Haddad · 05 Sep 2026731 uses

Hi first_name, part of your commission (amount) is on hold while our partner team reviews flagged sub-accounts. The unaffected amount has been released today.

Omar Haddad · 20 Sep 2026204 uses

Thanks first_name, your identity is confirmed and account login is unlocked. Please set a new password and re-enable 2FA from Profile → Security.

Elena Petrova · 14 Sep 2026557 uses

مرحباً first_name، طلب السحب withdrawal_id بقيمة amount قيد المراجعة اليدوية من فريق المالية. نتوقع الانتهاء خلال eta.

Omar Haddad · 16 Sep 2026366 uses

first_name, the breach on your challenge is valid, but as a one-time courtesy we've issued a free reset. It is available in Prop → My challenges.

Mei Lin · 21 Sep 2026189 uses